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Frequently Asked Questions (FAQ)


BitAeon Limited is a investment company that specializes in a diverse spectrum of investment portfolios including, but not limited to blockchain technology. You can learn more in the About us section.
Yes, BitAeon is registered in the United Kingdom as "BitAeon Limited" with the following registration number: 10875288.

Any individual who has reached the legal age can become a client of BitAeon Limited. You do not require any special knowledge about the investment market to use our services.
To become our client you will need to fill out the registration form with all the required information and accept our terms of service (ToS). The registration form is located in the Access page.
No, only one account per physical person is allowed. If there are multiple persons who are living in the same household their accounts must not be referred to each other. If this rule is violated all involved account will be blocked without an option to refund the involved funds.

After authorization you have to navigate to the Make a deposit page. There you will be presented with the deposit form. Enter the deposit amount and click on "Make a Deposit". The payment details will be generated and you will have to complete the payment form your Bitcoin wallet.
You can make a deposit starting from just 0.005 BTC and there are no maximum limits.
The deposit count is not limited. Each of your deposits are treated individually and have their own profit accrual times.
The Aeon investment package has an unlimited investment duration. Accruals are calculated daily until the Client closes the investment by withdrawing the initial deposit (principal). The minimum investment period is 24 hours.
Your deposit will be activated after the transaction has at least 1 confirmation. This process usually takes from 10 minutes to 2 hours. You can read more information here: http://bitcoinsimplified.org/learn-more/confirmations
In such case, please send us a message from our contacts page or via help@BitAeon.io Include the following data:
  • 1) Your username
  • 2) The exact amount of the deposit in BitCoin
  • 3) The address, to which the payment was sent
  • 4) The transaction ID/Hash (TXID)
Profit accruals are generated on a daily basis, the first accrual will be available after 24 hours from the moment your deposit is activated.
Yes, of course. It is generated on an ongoing basis, 7 days a week.
The Aeon investment package offers 3% daily profit accruals on business days and 1.5% on weekends.
Yes, you can adjust the compounding settings for each of your deposits individually.
When compounding is enabled the set percentage (0-100%) of your daily profit payment will be automatically reinvested back in to your deposit generating additional earnings overtime. Compounding does not affect the Deposit return function and you will be able to return some or all of your deposit at anytime after the first 24 hours have passed.
Yes, if your Account balance has enough funds the option to select payment source will be available in the deposit creation form.
You can return your initial deposit back to your account at any time, after the first 24 hours have passed. Principal return has a -10.0% fee that will be deducted from the returned amount.

Currently, BitCoin is our only accepted payment method.
BitCoin address is your personal wallet address. There are multiple BitCoin service providers you can use to send and receive BitCoins. If you do not have a BitCoin wallet, you can find a provider by navigating to the following website: https://bitcoin.org/en/choose-your-wallet
You can find some of the most popular cryptocurrency sellers here: https://howtobuybitcoins.info

You can access the account information 24 hours, seven days a week over the Internet.
You must contact our support and we will resolve this issue.
You can change your password from your Dashboard by navigating to the Account settings.
You can change your BitCoin wallet address from your Dashboard by navigating to the Account settings.
Check the login data: your username and password. If you have lost your password use the password reset function, which is located below the login form. Click on Forgot password? link, type your E-Mail and you'll receive instructions in your E-Mail on how to reset your password.

Access your personal account using your username and password and click on the Withdraw Funds button. After that you will be resented with the withdraw request form.
You can create a request for withdrawal of any amount that is equal to or greater than 0.0005 BitCoin.
All payment processing is fully automated, which means that you will get paid immediately after creating your query.
No, our clients do not have to bear any fees while withdrawing their funds.
The most likely cause of the payment delay is an invalid Bitcoin address. If the payment has an error it needs to be checked manually and this process may take up to 24 hours.
All cryptocurrency transactions are processed after the network confirmation. Just wait a little bit.

BitAeon Limited offers a referral commission of 5% from every deposit that your "Direct" referrals make and a 1% commission from your "Passive" referrals. By default you will receive the passive commission from 3 levels. The direct referral commission can be increased further by attracting more funds. You can learn more about our Progressive affiliate career here.
To use your affiliate link and to receive referral commissions, it is not necessarily to have your own active deposit.

Check the spam folder in your mailbox. If the problem is not solved, contact your email provider. We strongly recommend that you use trusted services like @gmail.com to work with our website.
You can contact us around the clock via the Contacts form or email help@BitAeon.io - We will promptly respond to any problems.